Returns of non-faulty items require proof of purchase and goods must come back to us in unopened, unused, condition in original packaging within 12 days. It is only after the goods are returned and inspected that we can confirm you eligibility for a refund.
Shipping costs are non-refundable. You will also be charged a 15% restocking fee.
If your item is determined faulty or defective by Southquip staff this policy does not apply, instead you will be eligible for remedy under the warranty policy as detailed below.
Given the nature of Strenex products which can be used in harsh environments, and many different applications it is up to the customer to determine the suitability of our products for their task. However all claims of products not performing as expected are important to us and a treated on a case by case basis. We do our best to resolve issues in an efficient manner.
Contact us to discuss your situation and provide all relevant information. We may need photos or verification of the issue.
All warranty claims must first be approved by a Southquip representative.
If you are acquiring goods (or services) from Southquip Industrial for business purposes as defined in sections 2 and 43 of the CGA, you agree that the consumer guarantees provided for in the CGA will not apply to the supply of those goods (or services).
If you have an issue relating to your order please contact us, providing all relevant details and your order number.
Refunds will normally be processed within seven (7) days. Refunds will only be processed to the original payment method used. If you paid by cash at our Invercargill Store any refund will be paid by bank deposit, since we don’t keep cash on site.